Skip to main content

API changes — 2026-10-01

This release includes 63 additions.

📖 Full endpoint details are in the API reference.

Added​

Agent Console​

  • GET /api/support/agent/ai/control — Get AI Control Feed
  • POST /api/support/agent/ai/instructions/{instruction}/consume — Consume AI Instruction
  • POST /api/support/agent/ai/runner-heartbeat — Send AI Runner Heartbeat
  • PUT /api/support/agent/ai/settings — Update AI Agent Settings
  • GET /api/support/agent/ai/status — Get AI Agent Status
  • GET /api/support/agent/alerts — List Alerts
  • POST /api/support/agent/alerts — Raise Alert
  • POST /api/support/agent/alerts/read-all — Mark All Alerts Read
  • GET /api/support/agent/alerts/unread-count — Get Unread Alert Count
  • POST /api/support/agent/alerts/{alert}/read — Mark Alert Read
  • GET /api/support/agent/approvals — List Approval Cards
  • POST /api/support/agent/approvals/batch-decide — Batch Decide Approval Cards
  • POST /api/support/agent/approvals/{approval}/consume — Consume Approval Decision
  • POST /api/support/agent/approvals/{approval}/decide — Decide Approval Card
  • GET /api/support/agent/approvals/{approval}/files/{attachment} — Get Approval Card File
  • POST /api/support/agent/tickets/{ticket}/ai/disable — Turn AI Agent Off for Ticket
  • POST /api/support/agent/tickets/{ticket}/ai/enable — Turn AI Agent Back On for Ticket
  • POST /api/support/agent/tickets/{ticket}/ai/instructions — Send Instruction to AI Agent
  • POST /api/support/agent/tickets/{ticket}/ai/pause — Pause AI Agent on Ticket
  • POST /api/support/agent/tickets/{ticket}/ai/resume — Resume AI Agent on Ticket
  • GET /api/support/agent/tickets/{ticket}/ai/runs — List Autopilot Runs
  • POST /api/support/agent/tickets/{ticket}/ai/runs — Start Autopilot Run
  • PATCH /api/support/agent/tickets/{ticket}/ai/runs/{run} — Finish Autopilot Run
  • POST /api/support/agent/tickets/{ticket}/ai/stop — Stop AI Agent Run
  • POST /api/support/agent/tickets/{ticket}/ai/stop/ack — Acknowledge AI Agent Stop
  • GET /api/support/agent/tickets/{ticket}/approvals — List Ticket Approval Cards
  • POST /api/support/agent/tickets/{ticket}/approvals — Open Approval Card
  • POST /api/support/agent/tickets/{ticket}/claim — Claim Agent Ticket
  • POST /api/support/agent/tickets/{ticket}/hand-back — Hand Back Ticket to AI Agent
  • POST /api/support/agent/tickets/{ticket}/heartbeat — Send Agent Ticket Heartbeat
  • POST /api/support/agent/tickets/{ticket}/link-requester — Link Ticket Requester to User
  • POST /api/support/agent/tickets/{ticket}/progress — Post Agent Ticket Progress
  • POST /api/support/agent/tickets/{ticket}/release — Release Agent Ticket
  • GET /api/support/agent/users — Search Users

Amazon​

  • GET /api/amazon/unified/fba-loss-events — List FBA Loss Events
  • POST /api/amazon/unified/fba-loss-events/link — Link FBA Losses
  • GET /api/amazon/unified/fba-loss-events/summary — Get FBA Loss Event Status Summary
  • GET /api/amazon/unified/fba-loss-events/{lossEvent} — Get FBA Loss Event
  • PATCH /api/amazon/unified/fba-loss-events/{lossEvent} — Update FBA Loss Event Recoverability
  • POST /api/amazon/unified/fba-loss-events/{lossEvent}/links — Link Record to FBA Loss Event
  • DELETE /api/amazon/unified/fba-loss-events/{lossEvent}/links/{link} — Delete FBA Loss Event Link
  • GET /api/amazon/unified/fba-reappearance — List FBA Missing & Reappearing Inventory
  • GET /api/amazon/unified/fba-reappearance/summary — Get FBA Missing & Reappearing Summary
  • GET /api/amazon/unified/fba-reimbursement-cogs — List FBA Reimbursement COGS Postings
  • GET /api/amazon/unified/fba-reimbursement-cogs/summary — Get FBA Reimbursement COGS Summary
  • GET /api/amazon/unified/fba-reimbursement-cogs/{posting} — Get FBA Reimbursement COGS Posting
  • POST /api/amazon/unified/fba-reimbursement-cogs/{posting}/post-to-open-period — Post FBA Reimbursement COGS Posting to Open Period
  • GET /api/amazon/unified/fba-reimbursement-reconciliation — List FBA Reimbursement Reconciliation Exceptions
  • GET /api/amazon/unified/fba-reimbursement-reconciliation/adjustment-breakdown — Get FBA Inventory Adjustment Breakdown
  • GET /api/amazon/unified/fba-reimbursement-reconciliation/summary — Get FBA Reimbursement Reconciliation Summary
  • POST /api/amazon/unified/fba-reimbursement-reconciliation/{exception}/explain — Explain FBA Reimbursement Reconciliation Exception
  • POST /api/amazon/unified/fba-reimbursement-reconciliation/{exception}/reopen — Reopen FBA Reimbursement Reconciliation Exception
  • GET /api/amazon/unified/fba-reimbursements/cost-summary — Get FBA Reimbursement Cost Summary
  • GET /api/amazon/unified/reimbursement-cases/{reimbursementCase}/fee-filing — Get Reimbursement Case Fee Filing
  • POST /api/amazon/unified/reimbursement-cases/{reimbursementCase}/supplier-invoice — Upload Reimbursement Case Supplier Invoice

Financials​

  • GET /api/v2/financials/daily-summary/aggregates — Get Daily Financial Summary Column Totals
  • GET /api/v2/financials/sales-order-lines/aggregates — Get Sales Order Financials Column Totals

Intake (other environments)​

  • POST /api/support/intake/tickets/{ticket}/request-human — Request a Person for Intake Ticket

Products​

  • GET /api/products/conditions — List Product Conditions
  • POST /api/products/conditions — Create Product Condition

Reporting​

  • GET /api/reporting/inventory-planning/aggregates — Get Inventory Planning Column Totals
  • GET /api/reporting/realtime-inventory/aggregates — Get Real-Time Inventory Column Totals

Tickets​

  • POST /api/support/tickets/{ticket}/request-human — Request a Person for Support Ticket

Spec version 1.0.0 → 1.0.0.