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Download Agent Ticket Attachment

GET 
/api/support/agent/attachments/:attachment/download

The agent console's path for the same file. It has no tenant context — the attachment is looked up across every account — and it covers every attachment on the ticket, including files on internal notes and files that are no longer attached to a message. Use this route from the console; the customer route only serves public-message files within one account. The response is the raw file (Content-Type matches the stored media type, Content-Disposition: attachment with the original filename), not JSON.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Authentication: Bearer token with the support:read scope, or an authenticated session, from a caller with an active support role.

Request​

Responses​

OK

Response Headers
    Content-Type
    Content-Disposition