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List Issue Requesters

GET 
/api/support/agent/links/jira/:key/requesters

Lists every ticket linked to one issue key, with the tenant and requester behind each — how much customer demand is waiting on a single piece of engineering work.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Path parameters

  • key (string) — the issue key, e.g. ENG-4521. Letters, digits and underscores, a hyphen, then digits.

Response fields (data)

  • key (string) — the key that was asked for
  • ticket_count (integer) — tickets linked to it
  • tenant_count (integer) — distinct tenants behind those tickets; a tenant that raised three tickets counts once, and a ticket raised internally (no tenant) is listed but does not raise this count
  • important_count (integer) — how many of those tickets are flagged important to their tenant
  • requesters[] — ticket_id, ticket_number, subject, status, status_label, tenant_id, tenant_name, requester_name, requester_user_id, important_to_customer, console_url (a direct link to the ticket). Flagged tickets come first.

An unlinked key returns zero counts and an empty requesters list rather than a 404.

Authentication: Bearer token with the support:read scope, or an authenticated session, from a caller with an active support role. No tenant context — this endpoint is central.

Request​

Responses​

OK

Response Headers
    Content-Type