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Flag Ticket as Important to Customer

POST 
/api/support/agent/tickets/:ticket/important

Flags (or unflags) a ticket as important to the tenant that raised it. The flag weights the customer-demand count behind a linked issue (see List Issue Requesters), can be filtered and sorted on in the agent queue, and every change is recorded on the ticket timeline with the agent who made it.

Required scope: support:write

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Path parameters

  • ticket (integer) — the ticket id.

Request body

  • important (required, boolean)

Response fields (data) — id (the ticket id) and important_to_customer (the flag after the write). Setting the flag to what it already is changes nothing and records no timeline entry.

Authentication: Bearer token with the support:write scope, or an authenticated session, from a caller with an active support role that can work tickets.

Request​

Responses​

OK

Response Headers
    Content-Type