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List Agent Ticket Events

GET 
/api/support/agent/tickets/:ticket/events

Returns the ticket's audit timeline, oldest first. event is one of: created, status_changed, priority_changed, type_changed, visibility_changed, group_changed, assigned, unassigned, replied, noted, watcher_added, watcher_removed, linked, unlinked, reopened, rated, tags_changed, tenant_changed, sla_breached, sla_warning, sla_paused, sla_resumed, ai_triaged, snoozed, unsnoozed, merged, split, mentioned, follow_up_changed, notified, rule_applied. Each event carries the actor (null for system-generated events, with actor_label naming the automation, e.g. ai or a rule), the from/to values, and any extra metadata.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Authentication: Bearer token with the support:read scope, or an authenticated session, from a caller with an active support role.

Request​

Responses​

OK

Response Headers
    Content-Type