Skip to main content

Turn AI Agent Off for Ticket

POST 
/api/support/agent/tickets/:ticket/ai/disable

Turn the AI agent off for one ticket: it never claims the ticket or acts on it until it is turned back on. If the AI agent owns the ticket, its claim is released (an internal released event with reason ai_disabled) and the ticket goes back to the unassigned queue; a ticket a human owns stays with them. Records an internal ai_disabled event; turning it off twice changes nothing. Works on any ticket.

Required scope: support:write

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Path parameters

  • ticket (integer) — the ticket id.

No request body. The response is the updated ticket in the agent shape (see Get Agent Ticket for every field, including the work control fields ai_paused, ai_paused_by, ai_paused_at, ai_disabled, stop_requested_at, stop_requested_by and pending_instructions).

Authentication: Bearer token with the support:write scope, or an authenticated session, from a caller with an active support role that can work tickets (the viewer role is read-only). No tenant context — this endpoint is central.

Request​

Responses​

OK

Response Headers
    Content-Type