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List Autopilot Runs

GET 
/api/support/agent/tickets/:ticket/ai/runs

Lists the AI agent's autopilot sessions on a ticket, newest first (at most 50). The AI agent reads this after a cold start to pick up its run count and the last run's outcome; the console shows it as the run history. Triage and draft suggestions are not included.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Path parameters

  • ticket (integer) — the ticket id.

No query parameters, no pagination.

Each run has id, kind (always autopilot), status (pending while the session runs; done, failed or skipped once finished), model, output (the result summary object, or null), run_number (the per-ticket run count), started_at, finished_at, cost_usd (number, or null), outcome (the runner's short code for how the session ended, e.g. awaiting_reply_approval, session_error) and created_at. accepted and decisions are always null on autopilot runs.

Authentication: Bearer token with the support:read scope belonging to any support agent (viewers included); a non-agent gets a 403. No tenant context — this endpoint is central.

Request​

Responses​

OK

Response Headers
    Content-Type