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Get Agent Insights Pack

GET 
/api/support/agent/insights-pack

Builds the Support Insights evidence pack for one tenant and date range on demand — the same fixed rules, the same numbers and the same findings as the tenant's own report, without storing anything or creating a report. No AI or third-party call is made, and the same data and range always give the same pack_sha256.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Query parameters

  • tenant (string, required) — the tenant id
  • from / to (date Y-m-d, required) — local dates in the tenant's timezone; from ≤ to, from on or after 2015-01-01, at most 36 months
  • audience (string, optional) — staff (default) adds each ticket's responder_label and raw triage classification to tickets.index and itemises requester-private tickets; tenant returns exactly what the tenant's own report sees

Response fields (data)

  • pack_sha256 (string) — fingerprint of the canonical pack
  • pack (object) — the evidence pack, keys sorted: schema_version, engine_version, audience, range, data_as_of_utc, customer, sources, tickets (including the per-ticket index), categories, people, usage, features, matrix, uptime, open_threads, findings and the flat metrics projection. It is the same structure as Get Support Insights Evidence Pack
  • scope_notes (string[]) — what the pack cannot tell you
  • verified_facts (string[]) — reconciliations that hold for this pack
  • uptime_copy (string) — what the uptime measurement covers and what it can't see

The pack never contains commercial figures. The example below is abbreviated.

Authentication: Bearer token with the support:read scope, or an authenticated session, from a caller with an active support role. No tenant context.

Request​

Responses​

OK

Response Headers
    Content-Type