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Get Insights Redaction Rules

GET 
/api/support/agent/insights-pack/redaction-rules

Returns the redaction rules that every customer-visible Support Insights text is checked against before it is shown — report findings, rendered files and outage summaries. Use them to check your own text the same way before publishing it to a tenant.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Response fields (data)

  • rules[] — name (what the rule catches), pattern (a regular expression) and flags (i = case-insensitive, empty = case-sensitive)
  • customer_figures — pattern and flags for currency amounts, which are never shown in a subject or summary
  • internal_href — pattern and flags for links that must not appear in customer-visible output

The example below is abbreviated.

Authentication: Bearer token with the support:read scope, or an authenticated session, from a caller with an active support role. No tenant context.

Request​

Responses​

OK

Response Headers
    Content-Type