Skip to main content

List Agent Ticket Messages

GET 
/api/support/agent/tickets/:ticket/messages

Returns the full thread for a ticket, oldest first, including internal notes — the customer-facing List Support Ticket Messages endpoint omits those. kind is public, note or system; via is one of app, email, api, automation, ai, import, agent. mentions lists the user ids of agents @mentioned in an internal note and is empty on every other message.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Authentication: Bearer token with the support:read scope, or an authenticated session, from a caller with an active support role.

Request​

Responses​

OK

Response Headers
    Content-Type