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Get Support Settings

GET 
/api/support/settings

Returns the account's customer-side support settings: the default watchers who are added to every new ticket, expanded with their names, plus the account's member list and whether the caller may change the settings. Any member of the account can read this.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Response fields (data)

  • tenant_id (string) — the current tenant
  • default_watcher_user_ids[] (array of integers) — user ids automatically added as watchers to every new ticket in this account
  • default_watchers[] (array) — those users expanded: id, name, email
  • members[] (array, sorted by name) — every member of the account (id, name, email), so a client can offer the valid choices
  • can_edit (boolean) — whether the caller holds the settings.update permission needed by Update Support Settings

Authentication: Bearer token with the support:read scope, or an authenticated session. Customer endpoints run in tenant context — send the X-Tenant-Id header or call from a tenant subdomain.

Request​

Responses​

OK

Response Headers
    Content-Type