Delete Support Rule

DELETE 
/api/support/admin/rules/:rule

Permanently deletes a custom automation rule. Built-in rules (is_system: true) cannot be deleted — switch them off with Update Support Rule instead; attempting to delete one fails with a 422. Events the rule already recorded on tickets are kept. Returns an empty 204 response.

Required scope: support:write

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Authentication: Bearer token with the support:write scope, or an authenticated session, from a caller with an active support role who also holds the support admin role. No tenant context — this endpoint is central.

Request

Responses

204

No Content

Response Headers

Content-Type

401

Unauthenticated — the bearer token is missing, revoked, expired, or malformed. Never retry automatically; fix the credential. See the Errors guide.

403

Forbidden

Response Headers

Content-Type

404

Not Found

Response Headers

Content-Type

422

Unprocessable Content

Response Headers

Content-Type

429

Rate limited — platform limit is 1,000 requests/min; individual tokens may carry lower limits. Honor the Retry-After header before retrying. See the Rate Limits guide.