Skip to main content

Get Support Email Status

GET 
/api/support/admin/email

Reports the state of the support email channel: the addresses in use, whether the inbound intake rule is provisioned at the mail provider, when mail last arrived, and the intake counters. There are no parameters.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Response (data)

  • from_address (string) — the address customers write to and our replies are sent from.
  • intake_address (string) — the address inbound mail is delivered to for processing (also the Reply-To on outbound mail).
  • ses_rule_provisioned (boolean, nullable) — true when the inbound intake rule exists at the provider, false when it is missing, null when inbound mail is not configured in this environment or the provider could not be asked.
  • last_inbound_at (string, nullable) — ISO-8601 timestamp of the most recent inbound email of any outcome; null when none has arrived.
  • quarantine_count (integer) — inbound emails that did not become a ticket or reply and are waiting for review: from unknown senders, failed to process, ignored, or delivery-failure reports.
  • bounces_30d (integer) — delivery-failure reports for our own outbound mail received in the last 30 days.

Authentication: Bearer token with the support:read scope, or an authenticated session, from a caller with an active support role who also holds the support admin role. No tenant context — this endpoint is central.

Request​

Responses​

OK

Response Headers
    Content-Type