Delete SLA Policy

DELETE 
/api/support/admin/sla-policies/:policy

Deletes an SLA policy. Tickets on the policy and accounts whose settings override to it lose the reference and fall back to the default policy; their existing due dates are not recalculated. The default policy cannot be deleted: the request is refused with 422 (under policy) — make another policy the default first.

Required scope: support:write

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Response: 204 with an empty body.

Authentication: Bearer token with the support:write scope, or an authenticated session, from a caller with an active support role who also holds the support admin role. No tenant context — this endpoint is central.

Request

Responses

204

No Content

401

Unauthorized

Response Headers

Content-Type

403

Forbidden

Response Headers

Content-Type

404

Not Found

Response Headers

Content-Type

422

Unprocessable Content

Response Headers

Content-Type

429

Rate limited — platform limit is 1,000 requests/min; individual tokens may carry lower limits. Honor the Retry-After header before retrying. See the Rate Limits guide.