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Remove Intake Ticket Participant

DELETE 
/api/support/intake/tickets/:ticket/participants/:participant

Removes a watcher or CC by its ticket-scoped participant id — the id in the ticket's participants[] (see Get Intake Ticket) or in List Intake Ticket Watchers. That id belongs to the ticket on the desk, not to your environment, so it is safe to send back; it is the one alternative to removing by address.

Environment intake token

Called by another SKU environment (beta, demo, dev) on behalf of its users: authenticate with that environment's intake token and the origin headers described below — not with a Personal Access Token or a session.

The requester cannot be removed from their own ticket (422). A participant id that belongs to a different ticket is reported as not found.

If the ticket was merged into another, the request is refused with a 422 whose merged_into (id, number) names the live ticket — send the action there instead.

What this caller can see: the mapped production tenant's organisation-wide tickets, plus every ticket raised from the address in X-Support-Requester-Email — whichever environment raised them. A ticket outside that set is reported as not found, never as forbidden, so a ticket id can never be probed from another environment.

Authentication: the environment token as Authorization: Bearer, plus the X-Support-* identity headers described on the Intake folder. There is no session and no tenant context. An unknown token, or a token presented with another environment, is refused with 403; incomplete identity headers are 422.

Request​

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