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Remove Intake Ticket Watcher

DELETE 
/api/support/intake/tickets/:ticket/watchers

Removes a watcher or CC from the ticket by email address, for the same reason they are added by address: an id from your environment names a different person on the desk. Send the address as the email query parameter or as a JSON body — both are read.

Environment intake token

Called by another SKU environment (beta, demo, dev) on behalf of its users: authenticate with that environment's intake token and the origin headers described below — not with a Personal Access Token or a session.

It removes either shape of participant: a colleague with a SKU.io account and a bare CC address alike. The requester cannot be removed from their own ticket (422). An address nobody on the ticket holds is a 404.

Parameters

  • email (required, string, a valid email address, max 255)

If the ticket was merged into another, the request is refused with a 422 whose merged_into (id, number) names the live ticket — send the action there instead.

What this caller can see: the mapped production tenant's organisation-wide tickets, plus every ticket raised from the address in X-Support-Requester-Email — whichever environment raised them. A ticket outside that set is reported as not found, never as forbidden, so a ticket id can never be probed from another environment.

Authentication: the environment token as Authorization: Bearer, plus the X-Support-* identity headers described on the Intake folder. There is no session and no tenant context. An unknown token, or a token presented with another environment, is refused with 403; incomplete identity headers are 422.

Request​

Responses​

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