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Rate Intake Ticket

POST 
/api/support/intake/tickets/:ticket/rating

Rates a resolved ticket's customer satisfaction, 1 to 5, with an optional comment. Only available once the ticket is resolved or closed; rating an unresolved ticket is a 422.

Environment intake token

Called by another SKU environment (beta, demo, dev) on behalf of its users: authenticate with that environment's intake token and the origin headers described below — not with a Personal Access Token or a session.

POST /api/support/intake/tickets/{ticket}/rate is an alias of this endpoint — same request, same response — so a client that follows either spelling is correct.

Request body

  • score (required, integer, 1-5)
  • comment (optional, string, max 2000)

If the ticket was merged into another, the request is refused with a 422 whose merged_into (id, number) names the live ticket — send the action there instead.

What this caller can see: the mapped production tenant's organisation-wide tickets, plus every ticket raised from the address in X-Support-Requester-Email — whichever environment raised them. A ticket outside that set is reported as not found, never as forbidden, so a ticket id can never be probed from another environment.

Authentication: the environment token as Authorization: Bearer, plus the X-Support-* identity headers described on the Intake folder. There is no session and no tenant context. An unknown token, or a token presented with another environment, is refused with 403; incomplete identity headers are 422.

Request​

Responses​

OK

Response Headers
    Content-Type