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Get Intake Summary

GET 
/api/support/intake/summary

The support overview for the tickets this caller can see, for a trailing window — the same numbers, field for field, as the production customer summary: open, waiting and awaiting-release counts, tickets created and resolved in the window, median first-response and resolution minutes, first-response SLA attainment, a breakdown by type, the most recently resolved tickets, the releases that shipped a fix, and CSAT.

Environment intake token

Called by another SKU environment (beta, demo, dev) on behalf of its users: authenticate with that environment's intake token and the origin headers described below — not with a Personal Access Token or a session.

Query parameters

  • days (integer, optional) — size of the trailing window in days. Clamped between 7 and 365. Default 30.

The window covers the mapped tenant's organisation-wide tickets plus every ticket raised from the caller's own address — the same set List Intake Tickets returns.

Authentication: the environment token as Authorization: Bearer, plus the X-Support-* identity headers described on the Intake folder. There is no session and no tenant context. An unknown token, or a token presented with another environment, is refused with 403; incomplete identity headers are 422.

Request​

Responses​

OK

Response Headers
    Content-Type