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List Support Ticket Categories

GET 
/api/support/categories

Lists the values a ticket's category can take, for a category picker.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Response fields (data)

  • features[] — every feature a ticket can be about, grouped by product area in display order: key, label, area, area_label. The list ends with two catch-alls: platform.other (about SKU.io, but no listed feature fits) and none (not product-related, e.g. an account question; its area is null)
  • causes[] — why a ticket was raised: value, label. One of how_to, configuration, defect, third_party, request, billing, data_process, other

The feature list follows SKU.io's feature catalog, so it can grow between releases. When a feature is retired, tickets that carried it move to its successor (or platform.other) and the change appears on their timeline. The example below is abbreviated; the live list has around 90 features.

Authentication: Bearer token with the support:read scope, or an authenticated session. Customer endpoints run in tenant context — send the X-Tenant-Id header or call from a tenant subdomain.

Request​

Responses​

OK

Response Headers
    Content-Type