Get Support Tickets Summary
GET/api/support/tickets/summary
This endpoint has been deprecated and may be replaced or removed in future versions of the API.
Deprecated — use Get Support Summary (GET /api/support/summary) instead.
support:readGrant this scope to your token under Settings → Developer → Personal Access Tokens.
Returns the tenant's support panel numbers: open/waiting/awaiting-release counts, tickets created and resolved in the trailing window, median first-response and resolution time in minutes, the percentage of first-response SLAs met, a breakdown by ticket type, and the 5 most recently resolved tickets.
Query params: days — size of the trailing window, clamped between 7 and 365 (default 30).
Counts and medians respect the same visibility rules as List Support Tickets (org-wide tickets plus the ones you raised or were added to).
Authentication: Bearer token with the support:read scope, or an authenticated session. Requires the X-Tenant-Id header (or a tenant subdomain).
Request
Responses
- 200
- 401
- 403
- 429
OK
Response Headers
Unauthorized
Response Headers
Forbidden — the token lacks a required scope, the endpoint is not available to API tokens, or the user behind the token lacks the permission. A human must adjust the token scopes or user permissions; do not retry.
Rate limited — platform limit is 1,000 requests/min; individual tokens may carry lower limits. Honor the Retry-After header before retrying. See the Rate Limits guide.