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Get Support Summary

GET 
/api/support/summary

Returns the tenant's support overview for a trailing window: open/waiting/awaiting-release counts, tickets created and resolved in the window, median first-response and resolution time in minutes, the percentage of first-response SLAs met, a breakdown by ticket type, the 5 most recently resolved tickets, the last 5 releases that shipped a fix for one of your tickets, and your CSAT for the window.

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Replaces Get Support Tickets Summary (GET /api/support/tickets/summary): this endpoint returns every key that one does plus releases and csat. New integrations should call this one.

Query parameters

  • days (integer, optional) — size of the trailing window in days. Clamped between 7 and 365. Default 30.

Response fields (data)

  • window_days (integer) — the window actually used after clamping
  • open (integer) — tickets not yet resolved or closed (any status other than resolved / closed), regardless of age
  • waiting_on_customer (integer) — tickets in waiting_on_customer
  • awaiting_release (integer) — tickets in awaiting_release
  • created_in_window (integer) — tickets opened inside the window
  • resolved_in_window (integer) — of those, how many have been resolved
  • median_first_response_minutes (integer, nullable) — median minutes from open to first agent response, over tickets opened in the window that have one; null when none
  • median_resolution_minutes (integer, nullable) — median minutes from open to resolution; null when none resolved
  • first_response_sla_met_pct (integer, nullable) — percentage of first responses that landed before their SLA target; null when no ticket in the window had both a response and a target
  • by_type (object) — count of tickets opened in the window keyed by type: bug, question, feature_request, billing, or untyped for tickets without a type
  • recently_resolved[] (array, up to 5, newest first) — id, number (the #id display form), subject, resolved_at
  • releases[] (array, up to 5, newest first) — releases that shipped a fix for one of your visible tickets: ticket_id, subject (nullable), build (the build identifier — a tag, SHA or release name), label (human-readable release label), url (nullable link to the deploy or release notes), released_at
  • csat.average (number, nullable) — mean rating (1–5, two decimals) over your visible tickets rated inside the window; null when none
  • csat.count (integer) — how many ratings that average covers

All counts, medians, releases and CSAT respect the same visibility rules as List Support Tickets (org-wide tickets plus the ones you raised or were added to).

Authentication: Bearer token with the support:read scope, or an authenticated session. Customer endpoints run in tenant context — send the X-Tenant-Id header or call from a tenant subdomain.

Request​

Responses​

OK

Response Headers
    Content-Type