List Support Ticket Messages
GET/api/support/tickets/:ticket/messages
Returns the public thread for a ticket, oldest first, with each message's author and attachments. Internal notes are never included here — see the agent console's equivalent endpoint for those. mentions is always an empty array on public messages (it only carries values on internal notes).
support:readGrant this scope to your token under Settings → Developer → Personal Access Tokens.
Authentication: Bearer token with the support:read scope, or an authenticated session. Requires the X-Tenant-Id header (or a tenant subdomain).
Request
Responses
- 200
- 401
- 403
- 404
- 429
OK
Response Headers
Unauthorized
Response Headers
Forbidden — the token lacks a required scope, the endpoint is not available to API tokens, or the user behind the token lacks the permission. A human must adjust the token scopes or user permissions; do not retry.
Not Found
Response Headers
Rate limited — platform limit is 1,000 requests/min; individual tokens may carry lower limits. Honor the Retry-After header before retrying. See the Rate Limits guide.