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Get Support Ticket

GET 
/api/support/tickets/:ticket

Returns one support ticket, including its watchers/participants and the links visible to a customer (release notes and the record it was raised from — internal links like a bug tracker issue are agent-only).

Required scope: support:read

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

first_response_sla_status and resolution_sla_status report the ticket's two SLA clocks: one of on_track, breaching_soon (past the policy's warning point, by default 75% of the way from creation to the due date), breached, paused (the ticket is waiting on the customer, so neither clock warns), met (responded / resolved before the due date). merged_into is {id, number} once the ticket has been merged into another, otherwise null.

A ticket belonging to another tenant — or a requester-only ticket you cannot see — returns 404, never 403.

Authentication: Bearer token with the support:read scope, or an authenticated session. Requires the X-Tenant-Id header (or a tenant subdomain).

environment says which SKU.io environment the ticket was raised on — production, or beta, demo or dev for one forwarded here by that environment's intake. origin_tenant_id and origin_host are the tenant and host it came from, and are null on a ticket raised in production.

Request​

Responses​

OK

Response Headers
    Content-Type