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Resolve Support Ticket

POST 
/api/support/tickets/:ticket/resolve

Marks the ticket resolved. Once resolved, the ticket can be rated (see Rate Support Ticket) and drops out of the default ticket list unless include_closed is set. The response is the updated ticket; both SLA clocks now report met or breached depending on whether the first response and the resolution landed before their due dates.

Required scope: support:write

Grant this scope to your token under Settings → Developer → Personal Access Tokens.

Authentication: Bearer token with the support:write scope, or an authenticated session, from a user who can view the ticket. A caller whose support seat is the viewer role is refused with 403 — a viewer reads everywhere and writes nowhere, on the customer side as well as in the console. Requires the X-Tenant-Id header (or a tenant subdomain).

If this ticket was merged into another ticket, the request is refused with a 422 whose merged_into (id, number) names the live ticket — send the action there instead.

Request​

Responses​

OK

Response Headers
    Content-Type